our teams – office team
Our administrative team is there to offer support to customers and the operational team – ensuring that any customers’ queries are answered promptly, leaving transport free to focus on transport issues.
Our reputation is built on consistent dependability at all levels and an honest, no nonsense approach that our customers tell us really makes the difference. Our team is not just highly experienced and service focused, everyone is easy to reach, a pleasure to work with and committed to understanding customer requirements: Proofs of delivery (PODs), Insurance claims, invoice queries… Our staff are happy to help.
Louise Wilcock – Office Manager
Louise has over 25 years’ experience in the haulage industry. She joined International haulage company MJL International in 1988, where she met Lesley O’Brien and they have worked together ever since.
Louise has extensive knowledge of the transport industry having worked in a variety of departments – transport, sales, admin, insurance, personnel, health and safety, accounts She joined Freightlink Europe in 2009 and brings this wealth of experience – which is invaluable.
Louise’s role as Office Manager is to overlook all administrative duties and form a vital link between the transport department and its customers, leaving the transport team free to focus on organizing every day transport. Louise thrives on ensuring not only that customers get the best service, but ensuring that Freightlink gets the best service from its suppliers from maintenance to ensuring the best fuel prices – which ultimately impacts on our rates!
In addition to Freightlink administration, Louise also overlooks the administration at sister company Freight Train and assists drivers and companies in advising on the best course for them.
Hobbies: Louise loves the outdoor life and is out and about every weekend with her fiancé in their camper van. She especially loves following formula one racing. Don’t get too close or Louise will be doing an impersonation of you!
Nicola Pulford – Administrative Assistant
Nicola originally joined Freightlink Europe on an 8 week placement via the Job Centre. After leaving, Nicola kept in contact and was always eager to help, whenever we were short staffed. Her enthusiasm and willingness to learn was exemplary and we therefore decided to take her on as an apprentice.
Nicola very quickly became involved in all aspects of transport and administration – answering the telephone, providing information to drivers, customers and suppliers, providing pods, taking orders and answering queries, raising invoices, downloading tachographs, preparing driver expenses, recording working time directive data – what would we do without her!
In addition, Nicola assists with sister Company Freight Train, taking bookings for driver CPC and ADR courses, raising invoices and taking payments.
Nicola has become an invaluable member of our team – appreciated by office staff, drivers and customers alike.
Nicola has recently taken over the Freighltink Europe Facebook page – why not follow us?
Hobbies: Rugby League. Nicola is an avid Bradford Bulls supporter and a season ticket holder. She’s a real Yorkshire lass and loves supporting local bands. Watch out for Ormstons – Nicola’s top tip for success.